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  • Customer Service Representative

    Application Deadline: 12/25/20

    Description: The Customer Service Representative is responsible for handling inquiries via phone and e-mail, processing orders accurately, promptly and efficiently, as well as resolving issues; all by following defined procedures, using analytical and critical thinking skills as well as exercising some independent judgment.  The representative will work with all departments of the Company to ensure the customer is satisfied to the best of ability.  This requires a combination of empathy and firmness, a thorough understanding of the business, and a style of communicating that reflects objectivity and professionalism.

    To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Handles inquiries received by phone and electronically, including but not limited to quotes, order status, ETA’s, claim status, repair status, return requests, billing/shipping errors, etc. Will be assigned customers requiring more detailed or special attention.

    • Responsible for processing customers’ orders submitted via phone, EDI, B2B, email and fax, including but not limited to verifying customer account number, pricing, ship from location, product availability, taking credit card payments, etc. 

    • Strong emphasis on data/order entry with related computer responsibilities while maintaining telephone support as needed.

    • Upselling including but not limited to relaying Promotional offers to customers during quoting/ordering process.

    • Initiates and issues return goods authorizations. 

    • Handles order distribution when assigned, including managing the general inbox by responding to inquiries and forwarding inquiries in a timely manner.

    • Keeps detailed daily reports and customer information.

    • Stays current on product system and process changes.

    • Meets all expected minimum KPI requirements set forth for the department (orders, tasks, special projects, etc.), including Up-sales. 

    • Position will also require the individual to work on special projects with the Customer Service Management team and other departments such as Marketing, Accounting, Supply Chain and Sales. 

    • Will be trained to create/review various reports in order to improve the management of accounts for our customers both internal and external.

    • Will be cross-trained on various facets of the Admin Team (mailing/sorting of invoices, mail machine operations, reception coverage, office supplies ordering, conference calls/meeting arrangements, etc.) when applicable.

    • This position requires the ability to execute data entry of sales orders, co-op claims, check requests, AR adjustments, return credits, sales adjustments, debits/ credits from customers both internal and external as assigned. 

    • This position also requires the customer service rep to execute a great deal of follow up with the customers, sales reps and other departments.

    • Proactively accepts additional duties and/or responsibilities as directed by management. 


    Pay Hourly

  • Repair Technician

    Application Deadline: 12/25/20

    Description: Temporary position for up to 6 months, possibility of full time hire.

    • Ability to use basic measuring tools to verify drawing requirements.

    • Able to work independently on projects with little to no supervision.

    • Ability to pay attention to the details of a project or task.

    • Ability to complete assigned tasks within tight deadlines.

    • Interpersonal – Ability to get along well with a variety of personalities and individuals.

    • Ability to read and interpret blueprints.

    • Ability to think in such a way as to produce a new concept or idea.

    • Must be able to communicate effectively thru written, verbal, and electronic means.

    • 20% phone support/Customer Service

    • Ability to backup Virtual weapon repair

    • Ability to lift 50lbs

    • Ability to troubleshoot technical issue in a timely manner

    Job Core Responsibilies 

    Candidate will be involved in projects where technical manuals are required for installation, operation, maintenance, assembly and disassembly. 

    Job Requirements:

    • Experience Soldering

    • Ability to build and manage Customer relationships

    • Familiar with and able to use various hand tools, power tools, and general construction equipment.

    • Ensure work site is safe through personal work habits, and maintain a teamwork environment.

    • Familiar with Microsoft Office, Microsoft Operation system

    • Technical background (IP/VPN/PCB board replacement/software’s)

    • Team Player

    Education Requirements 

    High School Minimum

    Pay: 18$ Per Hour

    Pay Hourly

  • Quality Tester

    Application Deadline: 12/25/20


    • Perform testing of Production, R&D & Service Weapons, as well as, other input devises as requested.

    • Inspects weapons visually to ensure all proper specifications are met prior to shipment

    • Communicates quality issues with appropriate personnel as soon as an issue is detected

    • Documents quality related issues as required

    • Collaborate with Engineering/Manufacturing to troubleshoot weapons

    • Inputs inspection results into ERP system

    Knowledge, Skill & Ability

    • Familiar with Windows Operating System

    • Proficient with computer skills/Microsoft Office

    • Familiarity in using small arms/rifles

    • Ability to follow detailed job instructions

    • Ability to work & communicate well with others both verbally and in writing.

    • Attention to detail



    • High School Diploma or equivalent combination of relevant education and work experience that will allow successful performance of job expectations.  



    • Military or police experience or on the job training preferred

    • Ability to handle hand held pistols and rifles

    • Prior experience using MTSI Simulators very desirable.


    Working Environment /Physical Activities or Limitations)

    • Requires ability to utilize weapons.

    • Some light lifting on occasion.

    • Eyesight correctable to 20/20.


    Pay Hourly

  • Talent Acquisition  Specialist

    Application Deadline: 12/25/2020


    Performs full life cycle recruiting, with an emphasis on strategic sourcing, including partnering with hiring managers on position strategy and candidate requirements, working with teammates to develop sourcing strategies to target and assess top talent, and negotiating, closing, and presenting offers. Develops and executes candidate generation strategies and builds a pipeline of talent.

    Additional Requirements:

    • Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness.

    • Outstanding interpersonal, conflict resolution, teaming, and communication skills.

    • Knowledge of MS Office and Applicant Tracking Systems.

    • Excellent verbal and written communication skills with attention to detail in effectively branding/marketing open positions.

    • Excellent organizational skills, including the ability to multi-task and adjust priorities accordingly.

    • Ability to work independently as well as part of a team.

    • Ability to handle multiple projects and deadlines.

    • Must be flexible in order to meet changing deadlines or priorities.

    • Successful track record as an Employment Recruiter.

    Pay Hourly



Business Location:

2180 Satellite Blvd #400, Duluth, GA 30097, USA

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